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Here you will find the answers to frequently asked questions about both the Book
Site and the BookStream book club.
No, you can search or browse through our catalogue without registering. However,
if you want to buy books or subscribe to the BookStream book club you will need
For security reasons we do not provide this option. It could potentially allow
someone to find your name and address by typing a random number into our
registration form. For this reason we have to ask you to fill in the
registration form for each of our systems.
If you are having trouble registering and can't get past the "Find your
address" page it may be because you've put your postcode in more than once
or you haven't used your computer for while when in this page, so it's timed
out. If this happens, please email email@example.com
with your name, email address and postcode as we will need to unblock you so
you can access the site again.
If you change your name or address you will need to update the details in your
My account menu. Select the My account link from the site navigation bar to
reach your My account menu. To change your name or other personal details
select the menu option Change my personal details and fill in the form
provided. Select the update button. Your new details will now be shown. To
change your address select the Change my address link from your
My account menu. You will need to enter your house name or number and
post code as for registration. Once the correct address is shown, select the
update button. Your new details will now be shown.
You will also need to contact us on 0303 123 9999 to update your details on our
If you change your email address you will need to update the information in your
account. Login as usual with your old email address. Select the
My account link from the site navigation bar to reach your My account
menu. From here, select the menu option Change my email address and fill in the
form provided. Select the update button and your email address will be changed.
There is no need to actually transfer the details over to your new computer as
your Bookshelf details are stored on RNIB's server and not yours. You should be
able to go to the BookStream website and log in as usual. The only thing you
will need to do is to re-install NetPLEXTALK. You can download the NetPLEXTALK
player from the My account
page where there is a link to download the player again. Then every thing
should operate as usual.
Select the My account link from the
site navigation bar. From here, select the menu option "change my
password" and fill in the form provided. Select the update button and your
password will be changed. You will need this new password the next time you
login to the site.
Your profile is used to tailor your search to
your own requirements. For instance, if you set your preferred formats to audio
only, whenever you login and do a search, only books that can be obtained in
audio will be shown.
Books you get through your BookStream book club subscription are sent in a
window envelope with the book title and your name and address visible. If you
would prefer to not have the title shown on the CD you can set this option in
your profile. This will apply to all books obtained through the book
club unless you change this setting within your profile. Purchased DAISY books
are sent in different packaging so this does not apply.
When a book is available in more than one format, generally, this is shown as
one result. However, a book could be shown twice if we have two versions of the
book. These could be different editions, be published by different publishers
or could be different versions of the book, for example, a novel or a study aid
version with additional notes and footnotes. Sometimes this is clear from the
synopsis provided in the main results page. Where it is not clear, go to the
full details page where, for example, a different ISBN or publisher might be
The BookStream book club enables you to listen
to audio books online as streamed audio. Once you have subscribed to the book
club you get a bookshelf on the website and you can add up to five streamed
audio books to your bookshelf. Once they are on there you can listen to them
online or you can request a copy on CD to listen to through a DAISY player. You
can have five books on your bookshelf at any time and can choose to listen to
any audio book in the catalogue.
You can use the BookStream book club if you are a Windows 7 user, or are
considering upgrading to Windows 7, however, please nore that in order use the
NetPLEXTALK DAISY player you will need Windows 7 Home Premium 32 bit as a
You can use the BookStream book club if you are an Apple Mac user, or are
considering switching PC to Apple Mac, however, please note that whilst the
NetPLEXTALK player is not specifically designed to work directly in the Apple
Mac environment, it will play in a "Virtual Windows" or "Windows Emulation"
environment on the Apple Mac.
Once you have joined the BookStream book club you will see that the links
associated with audio books will include "Add to my bookshelf as Streamed
Audio". Select this link and the book will be added to your bookshelf. You
can start listening to it straight away.
Sometimes we find that the electronic copy of the book has become corrupted or
the quality is not as good as it should be. In these rare situations we
withdraw the book. If this happens to a book you have on your bookshelf, you
will be informed of this when you next try to stream the book and you are given
the option to remove it from your bookshelf.
Please email us at firstname.lastname@example.org
as this is some thing we will need to resolve for you.
Streamed audio books are audio books in DAISY format that are played directly on
your PC through your Internet connection. For streaming, we recommend you use a
broadband connection. We do not recommend streaming books via a dial-up
connection as they may sound choppy and variable. The books are held on our
servers and when you select one to listen to, the audio is played over the
internet. When you join the BookStream book club
your subscription includes a copy of the NetPLEXTALK software DAISY player. You
must install this on your PC and then when you select the play button on your
bookshelf, the book is automatically played using the NetPLEXTALK player.
Subscribers to the BookStream book club will be contacted by email four weeks
before their current subscription is due to run out. At this point, you will be
provided with instructions on how to renew and what the cost will be. Payment
must be made by adding the subscription renewal to your basket and then
proceeding to the checkout (payment by credit or debit card only). If you do
not wish to renew, you must return any outstanding DAISY CDs (if applicable)
within two weeks after your subscription has terminated otherwise you will be
charged for them.
If you wish to cancel your subscription at any time, please email us at
DAISY CDs you request from your bookshelf are normally sent to you within two
working days. Items you have purchased - DAISY CDs, braille books, braille
music and accessible maps - are normally sent to you within five to seven
working days. The exception is where a publication includes diagrams, in which
case, it could take up to 25 working days.
All books bought from the Book Site can be sent "Articles for the
Blind" so there is no postage charge for orders.
If you have bought a DAISY CD and have not received it within 10 working days,
or if you have requested a DAISY CD from your bookshelf and have not received
it within five working days, please contact us on 0303 123 9999.
DAISY CDs you have requested from your bookshelf arrive in a reusable window
envelope and each CD has a printed label with your address on. Each CD has a
raised edge towards the centre on one side - to find this hold the CD between
your finger and thumb at the hole in the centre. Move your finger back towards
the outer edge and you should feel a raised edge on one side. To return the CD,
place it back in the envelope with this side displayed in the window. The
return address is already printed on the envelope.
If you have returned a DAISY CD and it is still shown on your bookshelf after
five working days please contact us on 0303 123 9999.
If you have bought a DAISY book and it is damaged on arrival please contact us
0303 123 9999. Do not send the book back without contacting us first.
If you get a CD through the book club and it is damaged on arrival please return
it to us. Once we have received it, the information on your bookshelf will be
updated, and the "get CD" button will be available again and you can
request a new copy.
All personal and financial details are handled in a secure area of the Book
Site. Details of credit/debit cards are not permanently stored. Please also
Register with RNIB Reader's Forum (new window) - our online discussion
group where you can share your thoughts on books with like minded people, post
a review of a favourite book, ask for ideas for your next read and more.
Windows 8 includes some new security features which may be triggered when you
try to download or install the NetPLEXTALK software.
When you try to download the software, you may hear "NetPlex67_RNIB.exe is not
commonly downloaded and could harm your computer". If you hear this, press the
Close button on the Information Bar that appears at the bottom of the screen.
Keyboard users can get to the Information Bar with Alt + N, then Tab to the
When you install the software, an "InstallShield NetPLEXTALK" window appears, on
which you must choose the "Next" button. Screen reader users may have to use
Alt + Tab to get to the "InstallShield NetPLEXTALK" window, and then restart
their screen reader before being able to press the Next button.
Royal National Institute of Blind People Registered Charity Number 226227, 105 Judd Street, London WC1H 9NE