No, you can search or browse through our catalogue without registering. However, if you want to buy books or subscribe to the BookStream book club you will need to register.
For security reasons we do not provide this option. It could potentially allow someone to find your name and address by typing in a random number into our registration form. For this reason we have to ask you to fill in the registration form for each of our systems.
If you change your name or address you will need to update the details in your "My account" menu. Select the "My account" link from the site navigation bar to reach your "My account" menu.
To change your name or other personal details select the menu option "change my personal details" and fill in the form provided. Select the update button. Your new details will now be shown.
To change your address select the "change my address" link from your "My account" menu. You will need to enter your house name or number and post code as for registration. Once the correct address is shown select the update button. Your new details will now be shown.
You will also need to contact Customer Services on 0845 702 3153 to update your details on our main customer database. Later this year the Book Site and our Online Shop will be revamped and at this point any updates you make to the Book Site will automatically update the main customer database.
If you change your email address you will need to update the information in your account. Login as usual with your old email address. Select the "My account" link from the site navigation bar to reach your "My account" menu. From here, select the menu option "change my email address" and fill in the form provided. Select the update button and your email address will be changed.
You can change your password using the options in your account menu. Select the link "My account" from the site navigation bar. From here, select the menu option "change my password" and fill in the form provided. Select the update button and your password will be changed. You will need this new password the next time you login to the site.
Your profile is used to tailor your search to your own requirements. For instance if you set your preferred formats to audio only, whenever you login and do a search only books that can be obtained in audio will be shown. For more details see the help page.
Books you get through your BookStream book club subscription are sent in a window envelope with the book title and your name and address visible. If you would prefer to not have the title shown on the CD you can set this option in your profile. This will apply to all books obtained through the book club unless you change this setting within your profile. Purchased Daisy books are sent in different packaging so this does not apply.
There is a range of fiction and non-fiction books in Daisy audio and braille and a small collection of large print. In addition, there is a collection of braille music manuscripts and accessible maps.
As of now you can buy a range of large print books through the RNIB Booksite. If you want to find large print books when you search or browse books, you may need to change your account settings. However, if you have never changed your search preferences, then large print will feature in your search results.
Generally when a book is available in more than one format this is shown as one result. However, a book could be shown twice if we have two versions of the book. These could be different editions, be published by different publishers or could be different versions of the book - eg a novel or a study aid version with additional notes and footnotes. Sometimes this is clear from the synopsis provided in the main results page. Where it is not clear, go to the full details page where, for example, a different ISBN or publisher might be shown.
The BookStream book club enables you to listen to audio books online as streamed audio. Once you have subscribed to the book club you get a bookshelf on the website and you can add up to five streamed audio books to the bookshelf. Once they are on there you can listen to them online or you can request a copy on CD to listen to through a Daisy player. You can have five books on your bookshelf at any time and can choose to listen to any audio book in the catalogue.
Once you have joined the BookStream book club you will see that the links associated with audio books will include "Add to my bookshelf as Streamed Audio". Select this link and the book will be added to your bookshelf. You can start listening to it straight away.
Streamed audio books are audio books in Daisy format that are played directly on your PC through your Internet connection (we recommend that you have a broadband Internet connection to use this but some people have tried this through a dial up connection with reasonable results). The books are held on our computers and when you select one to listen to the audio is played over the Internet. When you join the BookStream book club your subscription includes a copy of the NetPLEXTALK software Daisy player. You must install this on your PC and then when you press the play button on your bookshelf the book is automatically played using the NetPLEXTALK player.
Sometimes we find that the electronic copy of the book has become corrupted or the quality is not as good as it should be. In these (rare) situations we would withdraw the book. If this happens to a book you have on your bookshelf you will be informed of this when you next try to stream the book and the book will be removed from your bookshelf.
Subscribers of the bookstream book club will be contacted by email four weeks before their current subscription is due to run out. At this point, you will be provided with instructions as to how to renew and what the cost will be.
Payment must be made by adding the subscription renewal to your basket and then proceeding to the checkout (payment by credit or debit card only). If you do not wish to renew, you must return any outstanding Daisy CDs (if applicable) within two weeks after your subscription has terminated.
Daisy CDs you have purchased are normally sent to you within five to seven working days. Daisy CDs you request from your bookshelf are normally sent to you within two working days. Braille books, music and accessible maps are not kept in stock and are printed once an order is placed. They are normally sent to you within twenty five working days.
All books bought from this site can be sent "Articles for the Blind" and there is no postage charge for orders.
All personal and financial details are handled in a secure area of the RNIB Book Site. Moreover, details of credit/debit cards are not permanently stored. Please also refer to our security and privacy policy.
We currently accept Maestro, Solo, MasterCard, Visa and Delta. To purchase goods from the RNIB Book Site, you must be 18 years or over.
If you have bought a Daisy CD and have not received it within 10 working days please call Customer Services on 0845 702 3153. If you have requested a Daisy CD from your bookshelf and have not received it within five working days please contact Customer Services on the above number.
Daisy CDs you have requested from your bookshelf arrive in a reusable window envelope and each CD has a printed label with your address on. Each CD has a raised edge towards the centre on one side (to find this hold the CD between your finger and thumb at the hole in the centre. Move your finger back towards the outer edge and you should feel a raised edge on one side). To return the CD place it back in the envelope with the this side displayed in the window. The return address is already printed on the envelope.
If you have returned a Daisy CD and it is still shown on your bookshelf after five working days please contact Customer Services on 0845 702 3153.
If you have bought a Daisy book and it is damaged on arrival please phone Customer Services on 0845 702 3153. Do not send the book back without first contacting Customer Services.
If you get a CD through the book club and it is damaged on arrival please return it to RNIB. Once it has been received by us the information on your bookshelf will be updated and the "get CD" button will be available again and you can request a new copy.
The RNIB Reader's Forum is an online discussion group offering a place to share your thoughts on books. You could post a review of a favourite book or ask for ideas for your next read. It's easy to register, just visit the forum page.
Need help? Contact us on: 0845 702 3153.
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